🛡️
RentCover
Top-to-bottom protection for guests and hosts on every Rentleeys stay.
Included free on every booking
RentCover is automatically included at no extra cost for every Rentleeys booking.
For Guests
🔑 Check-in guarantee
If you can't check in and the host can't resolve it, we'll find you comparable accommodation or give you a full refund.
📸 Listing accuracy
If the property is significantly different from the listing, contact us within 24 hours and we'll make it right.
🧹 Cleanliness
If the property isn't clean when you arrive, report it to us and we'll arrange cleaning or alternative accommodation.
🚪 Safety issues
If you encounter safety issues during your stay, contact Rentleeys support 24/7 and we'll assist immediately.
For Hosts
💰 Payment protection
Your payout is guaranteed within 24 hours of guest check-in, regardless of any disputes.
📋 Damage reporting
Report any damage within 72 hours of checkout. We'll mediate with the guest and help document claims.
⭐ Review protection
We remove reviews that violate our policies and provide context for disputed reviews.
🆘 24/7 support
Our team is available around the clock to help with any issues during a guest's stay.
To make a RentCover claim, email [email protected] or contact us through your dashboard within 24 hours of the issue.
📋
Cancellation Options
Flexible policies that work for both guests and hosts.
Guest cancellation policies
✅ Flexible
Full refund up to 24 hours before check-in. Great for travelers who need flexibility.
📅 Moderate
Full refund up to 5 days before check-in. 50% refund after that.
🔒 Strict
50% refund up to 7 days before check-in. No refund after that.
Host cancellations
Hosts should avoid cancelling confirmed bookings. If you must cancel:
- Cancel as early as possible to give guests time to rebook
- Repeated cancellations may result in listing suspension
- Guests receive a full refund for host-cancelled bookings
Extenuating circumstances
In cases of natural disasters, serious illness, or other major events beyond your control, Rentleeys may offer full refunds regardless of the cancellation policy. Contact [email protected].
🤝
Non-Discrimination Policy
Rentleeys is a community built on respect, inclusion, and belonging.
Our commitment
Rentleeys is committed to providing a platform where everyone — regardless of race, ethnicity, national origin, religion, gender, sexual orientation, disability, or age — can find and offer accommodations with dignity and respect.
For guests
Every guest deserves equal access to accommodations. Hosts on Rentleeys agree not to decline bookings based on protected characteristics.
For hosts
You may set house rules and preferences for your property, but you may not discriminate against potential guests based on protected characteristics.
Report discrimination
If you believe you've experienced discrimination on Rentleeys, please contact us immediately at [email protected]. We take all reports seriously and investigate every case.
Consequences
Hosts or guests found to have violated this policy may have their accounts suspended or permanently banned from Rentleeys.
♿
Accessibility
We're committed to making Rentleeys accessible to everyone.
Accessible listings
Hosts can mark their properties with accessibility features including:
🚪 Step-free access
No stairs required to enter the property.
🛁 Roll-in shower
Shower accessible by wheelchair.
🅿️ Accessible parking
Designated accessible parking space available.
🛏️ Wide doorways
Doorways at least 32 inches wide for wheelchair access.
Search for accessible stays
Use the filters on our search page to find properties with accessibility features.
Need assistance?
Our support team is available to help guests with disabilities find suitable accommodations. Contact us at [email protected].
📰
Newsroom
Latest news and updates from Rentleeys.
June 2026
🚀 Rentleeys launches in the Philippines
Rentleeys officially launches as the most affordable short-term rental platform in the Philippines, offering up to 40% lower fees than competitors. Early hosts can list for free with 0% commission for the first 3 months.
June 2026
💰 Rentleeys introduces transparent fee structure
Unlike other platforms that hide fees until checkout, Rentleeys shows the full price breakdown upfront — 8% guest fee and 2% host fee, compared to Airbnb's 17% combined fees.
For press inquiries, contact [email protected]
💼
Careers at Rentleeys
Help us make travel more affordable for everyone.
We're just getting started!
Rentleeys is an early-stage startup. We're not hiring formally yet, but we'd love to hear from passionate people who believe in our mission.
Our mission
Make short-term rentals affordable and accessible for everyone — especially travelers in Southeast Asia and budget-conscious explorers worldwide.
What we value
- Transparency in everything we do
- Community over profit
- Making travel accessible to all
- Supporting local hosts and economies
Interested in joining us?
Send your resume and a note about why you want to join Rentleeys to [email protected]